It is time-consuming and confusing for users to register for courses on the current MyHumber website, primarily due to the lack of intuitive navigation and the complexity of the search function.
To identify issues with the current MyHumber website, we conducted a UX audit, focusing on the registration flow. We found problems related to usability, interface, responsiveness, content quality, and organization. Below, we will concentrate on usability, content quality, and organization
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There are 3 main problems that cause difficulty and frustration for both freshmen and existing students when registering for courses:
How might we redesign the MyHumber website to make the course registration process more efficient, enhancing the user experience and satisfaction for both freshmen and returning students?
To understand our diverse user base, we developed two personas: Liam, an 18-year-old freshman, and Chetana, a 25-year-old returning student. They highlight key challenges:
Based on the findings from our research, we redesigned the user flow, streamlining the process by removing unnecessary steps. This comprehensive redesign aims to make the process more efficient and thus enhance the overall user experience and satisfaction.
After completing the flow diagram, we developed a clickable mid fidelity prototype with Figma for the usability test.
We drafted the test plan in advance to ensure that all necessary tasks were included for testing.
We interviewed 5 classmates and observed their behavior while navigating the website. Overall, our peers were satisfied with the main registration flow, finding it user-friendly and more efficient compared to the current website. We made some minor changes based on their feedback to make it more visually appealing.
The course registration process is streamlined with features like easily accessible registration, default course search, and a horizontal split screen for improved navigation and efficiency. Click the prototype below to try it out 👇
The dashboard layout, with a streamlined navigation menu, allows students to easily access key functions such as course registration, while also integrating vital information based on user feedback.
A default course search feature has been implemented, encompassing all mandatory courses. This saves valuable time and simplifies the process of locating required courses without navigating through multiple tabs.
Introducing a horizontal split view enables students to effortlessly view both course results and timetables on a single page, enhancing usability.
